Privacy & Cookies Policy

• Name, billing address, delivery address, telephone number, and email address
• Order history, basket contents, payment confirmations, refunds, delivery notes, and customer service correspondence
• Age verification inputs, verification outcomes, and records needed to demonstrate responsible age-restricted retailing
• Website usage data such as IP address, browser and device information, cookie identifiers, consent records, and analytics events
• Fraud-prevention signals, chargeback evidence, courier confirmations, and security logs connected with your order or account

• To process, prepare, deliver, refund, and support orders for vape kits, e-liquids, pods, coils, batteries, chargers, accessories, and other stocked products
• To carry out payment screening, account security, fraud prevention, chargeback handling, and age verification checks for adult-only products
• To communicate about orders, delivery issues, support requests, stock problems, safety notices, service updates, and lawful marketing where consent has been given
• To improve website performance, navigation, merchandising, stock planning, and customer experience
• To meet tax, accounting, consumer protection, product safety, age-restricted retail, and other legal or regulatory obligations

We process personal data where it is necessary for a contract with you, where we have a legal obligation, where we have a legitimate interest in operating and protecting the business, or where you have given consent. You can withdraw marketing or non-essential cookie consent at any time without affecting essential service communications.

We use cookies and similar technologies to keep the website secure, remember basket activity, support age-restricted retail features, record consent choices, and understand how customers use the site.

• Essential cookies: needed for checkout, account access, basket handling, age-gate or compliance flows, consent records, and site security
• Analytics cookies: help us understand product interest, navigation patterns, and site performance
• Marketing cookies: used only where you have given consent for promotions, remarketing, or campaign measurement

Non-essential cookies should only be used where consent has been given. You can manage cookie preferences through the site controls where available or through your browser settings. Disabling essential cookies may affect checkout, age verification, account access, or other key site functions.

We share data only where necessary with trusted third parties such as payment processors, couriers, age verification providers, website platforms, analytics providers, software providers, professional advisers, regulators, or law enforcement where legally required. We do not sell personal data.

Personal data is stored securely and retained only for as long as needed for operational, tax, accounting, fraud prevention, age-restricted retail compliance, dispute handling, cookie-consent records, and legal obligations. Retention periods may vary depending on the type of record and the reason it is held.

Where necessary, we may retain records relating to age verification outcomes, order history, IP address information, delivery confirmation, and payment or fraud checks so that we can investigate suspicious activity, defend chargebacks, and comply with legal obligations.

You may request access to, correction of, deletion of, restriction of, or objection to processing of your personal data, subject to any legal retention obligations that still apply. Contact: [email protected]