Privacy & Cookies Policy
Cloud Plug Ltd respects your privacy and explains its cookie use in line with UK data protection and e-privacy requirements for an age-restricted online retailer.
Information We Collect
Cloud Plug Ltd may collect and process information including:
- Names, billing addresses, delivery addresses, telephone numbers, and email addresses
- Order history, basket contents, payment confirmations, and customer service correspondence
- Age verification inputs and verification outcomes
- Website usage data, IP addresses, cookies, and device information
- Delivery updates and courier confirmations
How Information Is Used
Information may be used for:
- Processing and delivering orders
- Carrying out fraud prevention, payment screening, and age verification checks
- Providing customer support and coordinating deliveries
- Legal compliance and operational communication
- Improving website functionality and services
- Marketing communications where consent has been provided
Payment Security
Payments are processed securely through approved payment providers and portable card payment systems used by delivery staff. Cloud Plug Ltd does not store full payment card details on this website.
Fraud, Chargebacks, and Verification Records
Where necessary, we may retain records relating to age verification outcomes, order history, IP address information, delivery confirmation, and payment or fraud checks so that we can investigate suspicious activity, defend chargebacks, and comply with legal obligations.
Marketing Communications
Customers may receive service-related communications regarding orders and deliveries. Marketing communications may be sent where consent has been provided. Customers may opt out of marketing at any time.
Cookies
The Cloud Plug Ltd website may use cookies and similar technologies to:
- Essential Cookies: needed for checkout, account access, age-restricted features, and site security
- Analytics Cookies: help us understand website traffic and performance
- Marketing Cookies: used only with consent for personalising user experience and promotions
Customers may manage cookie preferences through their browser settings.
Data Protection
Cloud Plug Ltd aims to process personal information responsibly and in accordance with applicable UK data protection laws. Reasonable measures are used to protect customer information from unauthorised access, misuse or disclosure.
Third-Party Services
Certain services, including payment processing, age verification, analytics and communication tools, may be provided by trusted third-party providers. Cloud Plug Ltd is not responsible for external websites linked from this site.