Frequently Asked Questions

Hello! We are a Gloucestershire-based same day delivery service focused on convenience, urgency, and a more human-centred local experience. We support everyday needs through fast, local delivery.

Cloud Plug currently covers GL1, GL2, GL3 and GL4, with expansion of our same day delivery service planned across Cheltenham, Stroud, Tewkesbury, and surrounding Gloucestershire areas. As we expand coverage, we will update this page with any new delivery areas.

Cloud Plug is a local-first service, meaning you are supporting a Gloucestershire business while getting a more personal, human delivery experience. We focus on real people, faster local response, and community-based service.

Cloud Plug provides same day delivery, including:

• Everyday essentials and convenience items
• Custom requests

Minimum order value is £15, plus a £3.50 delivery fee.

Payments are made on delivery. This means you only pay when your order arrives, keeping the process simple and secure.

Most same day deliveries in Gloucestershire are completed within 60 minutes, depending on distance and demand.

Yes. If your request is not listed, you can still make an enquiry for same day assistance, and Cloud Plug will try to accommodate where possible.

We are expanding across Gloucestershire and adding more services, including new product ranges and broader errand-based services like printing and urgent task support.

We focus on a local, human-centred delivery experience that prioritises speed, convenience, and community connection.

Orders placed before we open at 5pm are aimed to be delivered within the first hour after opening.